The Privacy Policy

This Policy applies to our website, application, products and services. We do not have a separate privacy policy for each of our website, application, product, and services.

Purpose of the Policy

This privacy policy is to give you a better understanding of:

It is important that you take the time to read and check back often for updates of this policy. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.


Definition of Terms

  1. Website, as used in this Privacy Policy, refers to Kerry Food Hub.
  2. Personal Data. According to Article 2 (a) of Regulation (EC) No 45/2001: “Any information relating to an identified or identifiable natural person, referred to as “data subject” – an identifiable person is someone who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity”.
  3. Data Subject is the person whose personal data are collected, held or processed.
  4. Sensitive Personal Data or the “special categories of personal data”. This includes the racial or ethnic origin, political opinions, religious or philosophical views, trade union membership, sexual orientation, and health, genetic and biometric data where processed to uniquely identify an individual. Personal data relating to criminal convictions and offenses are not included, but similar extra safeguards apply to its processing.
  5. Data Controller. Any organization, person, or body that determines the purposes and means of processing personal data, controls the data and is responsible for it, alone or jointly. Examples, when the data controller is an individual, include general practitioners, pharmacists, and politicians, where these individuals keep personal information about their patients, clients, constituents etc. Examples of organizations can be data controllers, for profit or not for profit, private or government-owned, large or small, where those organizations keep personal information about their employees, clients, etc.
  6. Data Processor processes the data on behalf of the data controller. Examples include payroll companies, accountants, and market research companies.
  7. Accountability is the ability to demonstrate compliance with the GDPR. The Regulation explicitly states that this is the organization’s responsibility.
  8. Consent is any “freely given, specific, informed and unambiguous” indication of the individual’s wishes by which the data subject, either by a statement or by a clear affirmative action, signifies agreement to personal data relating to them being processed for one or more specific purposes.
  9. Privacy Impact Assessment (PIA) The GDPR imposes a new obligation on data controllers and data processors to conduct a Data Protection Impact Assessment (also known as a privacy impact assessment, or PIA) before undertaking any processing that presents a specific privacy risk by virtue of its nature, scope, or purposes.
  10. Processing is any operation performed on personal data (sets), such as creation, collection, storage, view, transport, use, modification, transfer, deletion, etc., whether or not by automated means.
  11. Profiling is any form of automated processing of personal data intended to evaluate certain personal aspects relating to an individual or to analyze or predict in particular that person’s performance at work, economic situation, location, health, personal preferences, reliability, or behavior.
  12. Subject Access is the data subject’s right to obtain from the data controller, on request, certain information relating to the processing of his/her personal data.
  13. The territorial scope of the GDPR includes the European Economic Area (EEA – all 28 EU member states), Iceland, Lichtenstein, and Norway, and does not include Switzerland.
  14. A third party is any natural or legal person, public authority, agency, or any other body other than the data subject, the controller, the processor, and the persons who, under the direct authority of the controller or the processor, are authorized to process the data.
  15. The transfer of personal data to countries outside the EEA or to international organizations is subject to restrictions. As with the Data Protection Directive, data does not need to be physically transported to be transferred. Viewing data hosted in another location would amount to a transfer for GDPR purposes.
  16. “DPO” is the Data Protection Officer. The DPO ensures that the organisation possesses the personal data of its staff, customers, providers or any other individuals in compliance with the applicable data protection rules.


What Information We Collect from You

We collect information about you during the account registration process. This includes all registration for any of our Services. This information may include, but is not limited to:

Other Instances where we collect information from you:

Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties. These could be from our partners, service providers and publicly available websites (i.e. social media platforms).

This is because we want to offer Services we think may be of interest. Also, to help us maintain data accuracy and provide and enhance the Services.

If you log into one of our products through Facebook, Facebook provides us with some of your Facebook user details. We may use these details for the purposes of our registration process and to market our products and Services to you on Facebook.

We collect browser and cookie information when you first navigate to our websites. We use these cookies to give you a better customer experience and for use of access. Certain cookies will allow you to leave and re-enter our Websites without re-entering your password. This will be monitored by a web server. For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, see our cookie policy.

How do we use this information

We process personal information for these Services- and business-related purposes:

We use personal information such as your name, email address, phone number, and information about your device to:

We use personal information to deliver and suggest tailored content to personalise your experience with our Services. The processing is necessary for the purpose of our legitimate interests in delivering or presenting relevant content to our customers.

Subject to any preferences you have expressed, we use personal information to deliver marketing and event communications to you across various platforms. This includes email, telephone, text messaging, direct mail, online, push notification or otherwise.

We will do this during the period of your relationship with us. Unless specifically instructed otherwise by you for a reasonable period of time after the relationship has ended. This is to inform you about products, services, promotions and special offers which we think may be of interest to you.  

You can also manage your information and update your marketing preferences through the “My Account” tab when you log in to your account.

Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed.

Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.

We use a combination of information collected such as:

All these to show you targeted and relevant advertisement on a selection of whitelisted websites across the world wide web and social media websites. This information can also be used to measure and analyse the effectiveness and reach of these ads, to help us improve and refine our marketing strategy in accordance with our legitimate interests.

If you choose to take part in a survey or poll, any personal information you provide may be used for marketing or market research purposes in accordance with our legitimate interests.

We use personal information for internal research and development purposes. This is to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products, and services. To carry out testing and analysis. This processing is necessary for our legitimate interests.

We may use and keep personal information for legal and compliance reasons. Such as the prevention, detection, or investigation of a crime; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; and (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.

Under our legitimate interests detailed below or to follow our legal obligations, we carry out profiling and analysis based upon your location data, interests and behaviors for the following purposes for customer segmentation to offer you tailored products and services, and more relevant marketing.

We may use and keep personal information to protect our rights, privacy, safety, or property, or those of other persons in accordance with our legitimate interests.

How is the information shared

Your personal information may be disclosed to the Group and, subject to the appropriate agreement, to third parties. The processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures.

Within the Group:

Any reference to the “Group” within this Policy includes all or any of its direct or indirect subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time. The information you provide and other information it holds about you will be used for the following purposes:

Our third-party service providers & partners:

The Group may, from time to time, keep trusted third parties to process your information. This is to provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys. As part our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed.


Third parties for legal reasons:

We will share personal information when we believe it is required, such as:

International Transfers

The Website operates businesses in many jurisdictions. Some of which are not located in the European Economic Area (“EEA”). Countries outside the EEA do not always have strong data protection laws.

When we transfer personal information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection.

For example, we use approved contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of your personal information protect it. We take steps to ensure that the information we collect is processed according to this privacy policy and the requirements of the applicable law wherever the data is located. Please contact us below if you require further information.


Your rights

Under the General Data Protection Regulation, as a data subject have rights detailed below. Some of these only apply in specific circumstances. These are applicable in several respects by exemptions in data protection legislation. We will tell you in our response to your request if we are relying on any such exemptions.

How to contact us

For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways:


Filing a complaint

If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.

Other useful privacy & data security-related matters


We keep personal information for as long as we need it for legal or business purposes. For the unregulated jurisdictions in which operate, your information will not be retained for longer than 7 years post account closure.

Please note that we may be required in certain circumstances to keep your information indefinitely. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.


We acknowledge that online security and data protection is of vital importance for all our customers. Thus, it is important to us that you have confidence in the security of your personal details before you register an account. We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration, and damage. Our technological security solutions are very advanced and are governed by a mature framework. Our approach is focused on preventing risks.

In order to help us in this regard, we use pseudonymization and encryption whenever possible. This is to reduce the impact of any potential incidents. As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and the Group will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.



How The Kerry Food Hub Uses Cookies

The Kerry Food Hub website may request cookies to be set on your device. Cookies are used to let us know when you visit our websites and how you interact with us. All this to enrich your user experience, and to customize your relationship with The Kerry Food Hub. You can also change your cookie preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies (always active)

These cookies are strictly necessary to provide you with services available through our websites. You cannot refuse them without impacting how our websites function because these cookies are strictly necessary to deliver the websites. You can block or delete them by changing your browser settings. Read more about it in  “How can I control cookies?” in the Cookie Statement.

Performance and Functionality Cookies

These cookies are used to enhance the performance and functionality of our websites. But these are non-essential to the website. However, without these cookies, certain functionality may become unavailable.

Analytics and Customization Cookies

These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or to help us customize our websites and application for you in order to enhance your experience


Google Analytics


The Kerry Food Hub website uses Google Analytics (GA).


GA is used to track user interaction. We use the data to determine the number of people using our site. It is used to better understand how they find and use our website, Kerry Food Hub. Thus, seeing the user’s journey through the Kerry Food Hub.


Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us, Kerry Food Hub. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third-party data processor.


GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website